Maxprotocol Terms of Service

Last updated: July 9, 2025

1. Introduction

1.1. General Provisions

These Terms and Conditions (“Terms”) constitute a legal agreement between Maxprotocol (“we,” “us,” ‘our’) and you (“you,” “User,” or “Customer”). The Terms govern your access to and use of our services, including the software, website, and any other services provided under the Maxprotocol brand (collectively, the “Services”).

1.2. Acceptance

By using the Maxprotocol website, registering for, or using our Services, you agree to these Terms. If you do not accept them, please do not use our Services.

1.3. Authority

If you represent a legal entity, you warrant that you have the authority to enter into these Terms on behalf of that entity.

1.4. Non-consumer nature

Our Services are intended for organizations and entrepreneurs. Consumer protection laws do not apply.

1.5. Restrictions

You may not use the Services:

• to compete with us or to collect information for competitive purposes;
• if access has been restricted by us;
• to violate the law or as a platform for illegal activities.

2. Use of Services and Support

2.1. Right of Use

During the user period, you receive a limited, non-exclusive, non-transferable right to use the Services in accordance with Maxprotocol documentation.

2.2. Technical Support

We provide technical support to account administrators. You are responsible for user management and access security.

2.3. Customer Obligations

The user undertakes to:

• pay for services in a timely manner;
• ensure the security of accounts and passwords;
• comply with the requirements of the law and these Terms.

2.4. Prohibited Use

The user does not have the right to:

• resell access;
• circumvent software restrictions;
• use the system for malicious activities;
• scan the network without Maxprotocol’s consent.

2.5. Compliance with the law

You are required to use the Services in full compliance with applicable law.

2.6. Sanctions and export

The Customer confirms that they are not subject to sanctions and do not transfer technology to prohibited jurisdictions. Violation may result in immediate disconnection.

3. Intellectual Property

3.1. Ownership

All rights to the software and website belong to Maxprotocol or its licensors.

3.2. License

We grant you a non-transferable license solely for the use of the Services.

3.3. No Transfer of Rights

No rights to the source code or other product are transferred to you.

3.4. Trademarks

You grant us the right to use your name and logos for customer demonstrations (e.g., in case studies).

3.5. Feedback

Any feedback becomes our intellectual property without compensation.

4. Third-party services

4.1. Legal requests

If we receive a legal request, we may notify you or forward the request directly to you.

4.2. Integrations

If you use third-party services (e.g., Google Cloud), you are responsible for their security and availability.

4.3. Third-party providers

We are not responsible for the actions of infrastructure providers, libraries, etc.

5. Term and termination

5.1. Term

The terms are valid from the moment of acceptance until the end of the subscription, unless terminated earlier.

5.2. Auto-renewal

The subscription is renewed for the same period unless you cancel it.

6. Termination and suspension of access

6.1. Suspension/termination at the initiative of Maxprotocol.

We may terminate or suspend access:

• in case of non-payment (more than 90 days);
• in case of violation;
• as required by law;
• at our discretion, with a partial refund;
• without notice in case of serious violations.

6.2. Cancellation by the customer

You can disable auto-renewal through your personal account. Access is retained until the end of the paid period, no refunds are given.

6.3. Mutual termination

Either party may terminate the agreement in the event of a material breach with 30 days’ notice.

6.4. Consequences

Upon termination: rights to the Services are revoked, data is deleted (if this does not contradict the law), provisions on confidentiality, liability, etc. remain in force.

7. Confidentiality

7.1. Concept

Confidential information includes all non-public information received in the course of cooperation.

7.2. Obligations

The recipient undertakes to keep such data confidential and not to disclose it to third parties.

7.3. Exceptions

Information that has already become public, has been obtained legally from third parties, or is disclosed by law is not considered confidential.

9. Disclaimer of Warranties

Services are provided “as is.” We do not guarantee uninterrupted operation, customization for any customer, or the absence of errors. We are not responsible for use on hacked devices.

10. Limitation of Liability

10.1. Limited risks

You acknowledge the risks involved in using Internet services.

10.2. Excluded liability

We are not liable for indirect, punitive, or lost profits.

10.3. Limit of Liability

Our total liability shall not exceed the amount you have paid in the last 12 months (or the equivalent of the minimum amount if the service is free).

11. Indemnification

11.1. By You

You shall compensate us for any losses caused by your breach of the Terms.

11.2. From us

We will compensate you in the event of a proven violation of third party rights by our technologies, but the amount will not exceed the established limit.

11.3. Procedure

The parties are obliged to promptly notify each other of claims and cooperate in their settlement.

12. Other conditions

12.1. Applicable law and disputes

You shall compensate us for any losses caused by your violation of the Terms.

12.2. Changes

We may change the Terms by notifying you in advance. Changes apply to future periods.

12.3. Notifications

Sent by e-mail or to the address specified in the account.

12.4. System requirements

You are responsible for providing the technical infrastructure necessary to use the Services.

12.5. Sociability

We expect respectful communication. Access may be restricted in the event of threats or insults.

12.6. Acknowledgement of restrictions

You agree that without these restrictions, the cost of the Services would be higher.

12.7. Data processing

You are responsible for obtaining user consent for the processing of personal data. If you are subject to the GDPR or similar legislation, our Privacy Policy and Data Processing Agreement apply.

13. Contact

If you have any questions, please contact us at [email protected].